We want you to be 100% satisfied with any and every order placed with us. If you're not entirely satisfied with your order, you may return it to us in a new and unused condition within 90 days of purchase for an exchange or a refund.
To return items to us, please send them back to us with a note stating your order number and whether you'd like a refund or an exchange (and what size/colour you'd like). Our returns address is:
Outdoorkit Returns
Unit A (2EXCEL) Fourth Dimension
Letchworth
SG6 2TD
The cost of the return postage for a correct & non-faulty item will be at your own expense. We always recommend that customers use a recorded service so the return can be tracked should it go missing in transit. We can supply a DPD returns label for the cost of £3.95, please contact our office to find out more (please note this does not cover large items of luggage). This does not affect your statutory rights.
To return a product for refund or exchange it must be in its original condition with the original packaging and all tags attached. Please take care when trying on items, as we cannot accept returns that have a strong odour such as perfume, cigarettes or cooking. Any items that appear to have been worn, washed, or altered in any way will be refused.
Original outward postage will be refunded under the EU Consumer Contracts Regulations if an entire order is returned to us for a full refund within 14 working days of receipt of the order. You are responsible for the costs of returning the items to us unless they are incorrect or faulty.
Channel Islands. When returning items from The Channel Islands, please ensure that the package is clearly marked as "Returns Department" to avoid incurring extra customs charges.